Customer service

Self-fitting refers to next-generation hearing aids, like Ven, that can adapt themselves to your hearing profile, improving your ability to hear without you having to visit a hospital or clinic. It means that you can run a hearing test yourself at home or wherever you choose. The hearing test and resulting audiogram are built in to the Ven hearing aid and are extremely easy for people to perform themselves.

You can perform a hearing test either via the built-in neckband controls or the Audientes smartphone app. For more information, see our Self-fitting Guide. Ven plays tones. If you hear the tone you press a button on the neckband or tap the app screen. A hearing test takes a couple of minutes, after which the hearing aid calibrates to your personal hearing profile, addressing both right and left ears.

No, not at all. Everything you need comes built in to Ven and Companion —including the hearing test. You can run your hearing test, select one of the 4 built-in programs, turn up the volume, turn off one ear and run a fresh hearing test, among other things. The Audientes app enables additional features such as adding and removing programs, call handling and music streaming.

Yes. The earpieces are detachable. If you only experience hearing loss in one ear, you can just use one of the earpieces.

Binaural means “both ears.” Ven is binaural since it works for both of your ears (in contrast to traditional hearing aids). In other words, with Ven, you only ever need to buy one device.

Ven is for adults suffering from mild to severe hearing loss, which means hearing loss in the range of 26-80 dB-HL. Ven is not designed for children with hearing loss.